Challenge
Workshop operations, quote management, job tracking, and customer fitment records were spread across spreadsheets, email threads, and paper job cards.
Growing fleet-customer contracts and compliance obligations — mine-spec body certifications, hydraulic safety records, and ADR compliance documentation — demanded a single cloud platform with auditable workflows, role-based access for tradespeople and supervisors, and real-time visibility for fleet customers.
Our approach
We delivered the platform end-to-end on Microsoft Azure:
- Discovery and process mapping with workshop supervisors to understand how jobs actually move through the shop floor.
- Solution architecture developed alongside fleet customers, so the system reflected real contractual and reporting needs.
- Full-stack build using Angular for an operator-friendly UI optimised for tablet use on the shop floor, and .NET for the job, quote, BOM, and compliance services.
- Terraform-managed infrastructure across AKS, Azure SQL, Blob Storage, and Application Gateway.
- CI/CD via Azure DevOps with environment promotion gates for repeatable, audited deployments.
- Structured post-launch hypercare, followed by a managed support retainer.
Data residency was kept within Azure Australia East to meet local compliance expectations.
Outcome
The platform was delivered to production on schedule. It sustained 99.9% uptime over its first three months, cut quote turnaround time by roughly 40%, and gave compliance officers a single audit trail for body-build certifications.